Vintage Woodworks Warranty
Vintage Woodworks Inc. warrants its products for a period of two (2) years from time of our supply completion, to be of good material and workmanship and free of defects which render it unserviceable for the use for which it is intended. Natural variations in colour or texture are not to be considered defects. The quality of Vintage Woodworks products is safeguarded while it is in our possession. To be protected by our warranty our products must be accorded reasonable treatment by the purchaser. Prior to any exposure to weather our products must be properly finished, all surfaces including top and bottom edges must be thoroughly painted or varnished with a minimum of 3 coats of exterior paint or appropriate exterior grade finishes. This warranty does not cover damages resulting from neglect of reasonable precautions, nor finishing or installing replaced woodwork. Maintenance of your finish is encouraged on a regular basis or as visually required. We will repair, without charge, Vintage Woodworks products, which are defective within the meaning of this warranty. This warranty is not effective if goods are repaired or replaced without first obtaining our consent.
Non-defects: Natural variations in the colour or texture of the wood are not to be considered as defects. Douglas Fir is a beautiful wood that naturally contains sap to some extent. During the manufacturing process, stain grade or select grade fir may expose sap pockets. These will be filled with wood inlays which are acceptable under Canadian Standards and will not be considered as a defect. When considering painting, darker colours can cause the millwork products to heat extensively; at times drawing the sap or pitch out, this is not considered a defect. We do not recommend usage of dark colours on multi-lite units as it can cause early demise of thermal units. We are not accountable for glazing failure should this happen. To remove pitch on surfaces you can use different options such as letting the sap complete its’ setting and then allowing it to dry out. At this point the sap can be easily scraped off. Another method is the use of mineral springs to be applied with a clean cloth to affected areas. Repeat the process as necessarily until pitching stops. This generally occurs from the darker paint during summer months and in most cases will not persist after the first year of exposure or after the first year of having been painted with a dark colour. Dark colours also have been known to cause wood movement and may affect this warranty. Panel shrinkage is not considered a defect covered by this warranty.
Finishing: At Vintage Woodworks we follow all of the guidelines as set out by the Master Painters Institute, MPI. As suggested by MPI and the Canadian Standards tolerances we will supply a one (1) year warranty on all of our painting. If Vintage Woodworks has been asked to paint your product we apply one (1) coat of Zinsser Cover-stain primer MPI #5, 45, 69, 136 certified and two (2) coats of “PPG Pitt-Tech Plus” brand paint MPI #164 to be supplied by the customer unless decided otherwise. If any other than “PPG Pitt-Tech Plus” paint is chosen our one year painting warranty will not apply. Once you have received your product on site we recommend you apply one additional coat of paint to both interior and exterior sides of the units. Follow supplier’s instructions carefully. Failure to do so will void warranty.
Note on doors: Wood is a natural product and has a tendency to breathe, in doing so it can absorb and release moisture over time. This can be most obvious in door panels that may reveal a slight edge of unfinished wood. Apply minor touch up of primer, and coats of finish paint to this exposed edge. This is not considered a defect of the product.
Items not Manufactured by Vintage Woodworks Inc. :
Products such as hardware, door shoes, weather strip etc. are manufactured by others and as such we are only able to extend a one (1) year warranty on these items under a limited warranty from date of completion by Vintage Woodworks Inc. At our discretion we will supply replacement defective material at no charge within that time period. As goodwill, within the same one year time period and dependent on resources available, we will install any product deemed irreparable but will not be responsible for the refinishing work associated with replacement of these products. Upon completion of the Vintage Woodworks one (1) year warranty period, consumers are responsible to complete the replacement of products deemed defective with the manufacturer directly. Manufacturers will invoice at regular price for replacement material; upon receipt of defective material and inspection, the manufacturer may issue credits within their own warranty periods. All returns must be shipped directly to the manufacturer. We will not accept collect shipments.
Glass: On behalf of the glazing manufacturer, Vintage Woodworks Inc. extends the supplier warranty for their offered period of up to ten (10) years from time of supply to Vintage Woodworks for project manufacture. This warranty is limited to supply only and does not include site removal nor installation. Glass that falls within the Canadian Glass Standards tolerances will not be considered a defect.
Glass Blemish Specifications:
ASTM International is the basis for understanding glass and coating quality, allowable defects, and visual inspection criteria. All fenestration companies in North America follow ASTM International standards.
When is a defect not a defect?
Glass is not perfect; visible glass defects do occur. The larger the piece of glass, the less perfect it can be according to the ASTM’s official standards for imperfections in glass.
So, when is a defect not a defect? Here is the basic answer.
1) Move away from the glass.
2) Stand back 3 metres.
3) Face the glass straight-on at 90 degrees
4) View in daylight but not direct sunlight.
5) Inspect the central portion of the glass.
Under these conditions if you can’t see it from 10 feet – it isn’t a defect. Glass is meant to be looked through not looked at.
Here are the guidelines that our quality control uses:
Viewing Conditions for Blemish Detection—All visual inspections shall be made with 20/20 vision. View samples in the vertical position at the distance as specified. The viewer shall be positioned perpendicular to the glass surface using the following lighting unless otherwise specified: uniform diffused background lighting with a minimum luminance of 1700 lux and maximum of 2500 lux measured at the center of the glass surface, or alternatively daylight (without direct sunlight).
Blemish Detection for Point Blemish (Knots, Dirt, Stones, Crush, Gaseous Inclusions, and Other Similar Blemishes)—Samples shall be viewed from a distance of 1 M.
Point Blemish Measurement—Point blemish size shall be determined by measuring the maximum length and maximum perpendicular width of the blemish and calculating the average of the two dimensions.
Quantity of Point Blemishes Allowed
Detection for Linear Blemishes (Scratches, Rubs, Digs, and Other Similar Blemishes)—Samples shall be viewed at the detection distance of 3.3 m. The inspection shall then progress sequentially to each of the shorter distances for other applicable blemish intensities. Any blemishes readily detected from these distances shall be compared with the length and separation criteria for allowable blemishes
Insulated Glass blemishes
Viewed from 3 Metres:
1. Spacer bar curve or angle – use 11mm with an allowable deviation of +or- 1.6mm as a guide for butyl spill out and spacer bar curves and deviations. We have a plexiglass template for this.
2. Edge delete beyond the spacer bar – targeted at edge of space bar with up to 3mm excess into the viewing area – should be even and not significantly tapered
3. Low e coating marks – surface or coating blemishes should not be immediately visible
4. Debris between lights, Fingerprints, and cup marks – surface or coating blemishes should not be immediately visible.
5. Butyl squeeze out into viewing area – must not project more than 3mm
6. Missing Argon plugs or loose plugs – should not exist
7. Butyl seal on edges – Must be continuous with no skips.